Individuals Services

Getting started begins with an initial consultation where we discuss your needs, review your situation, and explain our process. After booking, we'll send you a document checklist tailored to your specific service needs. This checklist helps you gather required information such as T4 slips, investment statements, receipts, property documents, or other relevant records. We'll also discuss timelines, coordination needs with other advisors, and any specific concerns or questions you have. Once documents are collected, we begin the review and preparation process. We maintain clear communication throughout, providing updates on progress and any questions that arise. After completion, we explain next steps, file returns if applicable, and coordinate follow-up support as needed. The process is designed to be clear and straightforward, with support available at each step.

Required documents depend on your specific service needs, but commonly include T4 slips for employment income, T5 slips for investment income, receipts for deductions and credits, property documents for rental or real estate matters, and prior-year tax returns for context. For tax preparation, we'll need all income slips, receipts for medical expenses, charitable donations, and other deductions, plus any relevant correspondence from CRA. For tax planning, we may need current financial statements, investment summaries, and information about upcoming transactions or life events. For real estate matters, we'll need property purchase documents, rental income records, expense receipts, and property management agreements if applicable. For audit representation, we'll need the CRA notice, all relevant documentation, and any prior correspondence. We provide a customized checklist after initial consultation to ensure you gather everything needed. If you're missing documents, we can help identify alternatives or explain the situation to CRA or other parties as needed.

We maintain strict confidentiality protocols to protect your personal and financial information. All client information is handled with care, stored securely, and accessed only by authorized team members involved in your engagement. We use secure document transfer methods and encrypted communication channels for sensitive information. Access to your information is limited to what's necessary for your specific service needs, and we don't share your information with third parties without your explicit authorization. For CRA representation, we require Power of Attorney (POA) authorization to communicate with CRA on your behalf, which we prepare and submit securely. For coordination with other advisors, we only share information you've authorized us to share, and we maintain clear boundaries about what information is shared and with whom. We comply with privacy legislation and professional standards for confidentiality. If you have specific concerns about information handling or access, we're happy to discuss our protocols and address any questions you have.

Yes, we help with CRA reviews, adjustments, and prior-year filings. For CRA reviews and audits, we provide professional representation including document preparation, response drafting, and direct communication with CRA on your behalf with proper POA authorization. We help respond to CRA inquiries, provide requested documentation, and work toward resolution of reviews. For adjustments to prior-year returns, we can prepare amended returns (T1-ADJ) to correct errors or claim missed deductions or credits, subject to applicable deadlines and limitations. For prior-year filings, we can prepare and file returns for years that weren't filed, though late-filing penalties and interest may apply depending on circumstances. We help assess the situation, gather required documentation, prepare returns or responses, and coordinate filing or submission. However, outcomes depend on specific circumstances, CRA policies, and applicable deadlines, so we can't guarantee specific results. We work to resolve matters efficiently while ensuring compliance and protecting your interests.

We coordinate with your other professional advisors to ensure integrated support and avoid conflicts or gaps in advice. Coordination typically involves sharing relevant information, discussing strategies that affect multiple areas, and ensuring all advisors understand how their recommendations fit into your overall financial and tax situation. With lawyers, we coordinate on estate planning, trust structures, and legal matters that have tax implications. With investment advisors, we coordinate on tax-efficient investment strategies, RRSP contributions, and tax implications of investment decisions. With property managers, we coordinate on rental income reporting, expense documentation, and property tax matters. Coordination scope depends on your preferences and advisor relationships—some clients prefer close coordination with regular communication, while others prefer periodic coordination during reviews. We respect your existing advisor relationships and work to enhance coordination rather than replace advisors. Our goal is to ensure your tax and accounting strategies work cohesively with all aspects of your financial team while each professional focuses on their area of expertise. We maintain open communication channels and can facilitate discussions between advisors when needed.